Artifact utilizes an ensemble of unsupervised and supervised machine learning techniques— alongside the industry leading language model technology, GPT3. This means there is no special training needed for your data, no heavy implementation process for each new data set, and no human intervention necessary. While other natural language understanding products might help identify topics, they require human intervention to understand them. Artifact not only identifies insights but analyzes and interprets them as well.

Artifact has dozens of different qualitative connectors for you to leverage across every major touchpoint in the customer lifecycle.

No, there's no manual tagging, coding, or theme generation that you'll need to do inside of Artifact. Our technology does the heavy lifting of understanding and thematically clustering similar customer interactions.

Artifact has a talented team of experienced software and machine learning experts. We've been hard at work for quite a while to create a product that generates insights you'll not only be able to quickly act on, but feel confident doing so. Additionally, the supporting evidence of every insight is readily available for explainability and quick verification.

Integration of customer data can take up to one day. Once integrated, you will start receiving insights from Artifact immediately with some features taking 1-2 weeks to fully implement.