for Ecommerce

Accurately anticipate customers’ needs and shape the CX journey, proactively.

Customer experience forecasting means you prioritize and innovate with confidence.

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BENEFIT

Decrease churn by building relationships

Long customer lifecycles can mean that opportunities slip through the cracks. Show your customers how deeply you care. Solve problems and act on initiatives faster than ever to increase customer loyalty and improve business health.

BENEFIT

Activate teams around critical issues, faster

See clearly who should be tackling each problem, what they need to do, and when. Artifact’s technology takes care of the analysis and draws intelligent insights. You’ll resolve issues before they tax your teams, and develop great products early and often.

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Frequently Asked Questions

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What’s different or special about your technology?

Artifact utilizes an ensemble of unsupervised and supervised machine learning techniques— alongside the industry leading language model technology, GPT3. This means there is no special training needed for your data, no heavy implementation process for each new data set, and no human intervention necessary. While other natural language understanding products might help identify topics, they require human intervention to understand them. Artifact not only identifies insights but analyzes and interprets them as well.

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What data sources does Artifact integrate with?

Artifact has dozens of different qualitative connectors for you to leverage across every major touchpoint in the customer lifecycle.

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Is there any manual tagging or theming I need to do?

No, there's no manual tagging, coding, or theme generation that you'll need to do inside of Artifact. Our technology does the heavy lifting of understanding and thematically clustering similar customer interactions.

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How can I trust that Artifact's insights are accurate?

Artifact has a talented team of experienced software and machine learning experts. We've been hard at work for quite a while to create a product that generates insights you'll not only be able to quickly act on, but feel confident doing so. Additionally, the supporting evidence of every insight is readily available for explainability and quick verification.

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How long does it take to implement Artifact?

Integration of customer data can take up to one day. Once integrated, you will start receiving insights from Artifact immediately with some features taking 1-2 weeks to fully implement.

CX forecasting power, only from Artifact

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Know what’s changing

Your customers are talking. They need you to hear them. Artifact spots anomalies and themes based on actual conversations.

  • Automatic anomaly flagging
  • Language analysis
  • User data mapping

Know what’s wanted

Understand precisely what customers need through clear topics and themes, not just keywords, helping you to act decisively and empathetically.

  • Automatic trend detection
  • Topic mapping
  • Continuous data assessment
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Measure what matters

Segment your data however you need it. Accurately prioritize opportunities that align with your goals and values.

  • Custom field segmentation
  • Post-sales CX tracking
  • Dozens of CX tool integrations

See Artifact in action

Get a Demo