AI that predicts

AI that predicts

customer needs

customer needs

Artifact's AI analyzes what customers say and do and surfaces predictive insights that ensure you know exactly what will drive customer growth and loyalty.

Artifact's AI analyzes what customers say and do and surfaces predictive insights that ensure you always work on what will drive customer growth and loyalty.

AI that predicts

customer needs

Artifact's AI analyzes what customers say and do and surfaces predictive insights that ensure you always work on what will drive customer growth and loyalty.

AI that predicts

customer needs

Artifact was built for customer-obsessed companies that are determined to be driven by speedy, evidence-based, decisions. Artifact provides the intelligence you need to better understand your customers and create strategies that meet their needs and exceed their expectations.

Artifact was built for customer-obsessed companies that are determined to be driven by speedy, evidence-based, decisions. Artifact provides the intelligence you need to better understand your customers and create strategies that meet their needs and exceed their expectations.

Artifact was built for customer-obsessed companies that are determined to be driven by speedy, evidence-based, decisions. Artifact provides the intelligence you need to better understand your customers and create strategies that meet their needs and exceed their expectations.

Artifact was built for customer-obsessed companies that are determined to be driven by speedy, evidence-based, decisions. Artifact provides the intelligence you need to better understand your customers and create strategies that meet their needs and exceed their expectations.

Watch the video

Once Artifact was implemented, our awareness of new issues and opportunities seemed almost immediate and sometimes even early.

Alex Hackney - SR. product manager

Once Artifact was implemented, our awareness of new issues and opportunities seemed almost immediate and sometimes even early.

Alex Hackney - SR. product manager

Once Artifact was implemented, our awareness of new issues and opportunities seemed almost immediate and sometimes even early.

Alex Hackney - SR. product manager

GET A CLOSER LOOK TODAY

Reach out to us and let's discuss how Artifact can help you predict customer needs

With Artifact as your AI copilot, you'll never be left wondering if you're building the right thing at the right time ever again.

GET A CLOSER LOOK TODAY

Reach out to us and let's discuss how Artifact can help you predict customer needs

With Artifact as your AI copilot, you'll never be left wondering if you're building the right thing at the right time ever again.

GET A CLOSER LOOK TODAY

Reach out to us and let's discuss how Artifact can help you predict customer needs

With Artifact as your AI copilot, you'll never be left wondering if you're building the right thing at the right time ever again.

GET A CLOSER LOOK TODAY

Reach out to us and let's discuss how Artifact can help you predict customer needs

With Artifact as your AI copilot, you'll never be left wondering if you're building the right thing at the right time ever again.

What type of CX do you have?

What type of CX do you have?

Artifact helps businesses evolve from reacting to customer problems, to predicting customer needs.

Artifact helps businesses evolve from reacting to customer problems, to predicting customer needs.

Reactive CX

Reactive CX

Responsive CX

Responsive CX

Predictive CX

Predictive CX

You have software and tools to help you support and serve the customer

You have software and tools to help you support and serve the customer

You've created a "readiness" layer with macro responses and automated notifications

You've created a "readiness" layer with macro responses and automated notifications

You can detect and predict quantified customer needs across qualitative and quantitative data sources

You can detect and predict quantified customer needs across qualitative and quantitative data sources

You track user behavior, and are capable of understanding product usage

You track user behavior, and are capable of understanding product usage

Alerts are manually defined and set for visibility into critical customer behavior

Alerts are manually defined and set for visibility into critical customer behavior

You have systems capable of automatically detecting anomalies, trends, and emerging themes

You have systems capable of automatically detecting anomalies, trends, and emerging themes

You depend on survey-based systems to understand customers

You depend on survey-based systems to understand customers

You have a feedback inbox and manual ontologies for sorting and managing qualitative data

You have a feedback inbox and manual ontologies for sorting and managing qualitative data

You can quantify and measure customer needs across every stage of the customer journey

You can quantify and measure customer needs across every stage of the customer journey

Customer data is separated by team siloes, and you may lack cross functional collaboration

Customer data is separated by team siloes, and you may lack cross functional collaboration

You've started to implement sophisticated ETL processes for customer data

You've started to implement sophisticated ETL processes for customer data

You have a customer mosaic enabling shared understanding across every department

You have a customer mosaic enabling shared understanding across every department

You feel like you're constantly putting out fires

You feel like you're constantly putting out fires

You’ve installed the “fire alarms” and “extinguishers”, but struggle to identify what is most important

You’ve installed the “fire alarms” and “extinguishers”, but struggle to identify what is most important

You know exactly where to focus and what to prioritize to drive the business forward

You know exactly where to focus and what to prioritize to drive the business forward

What type of CX do you have?

What type of CX do you have?

Artifact helps businesses evolve from reacting to customer problems, to predicting customer needs.

Artifact helps businesses evolve from reacting to customer problems, to predicting customer needs.

Reactive CX

  1. You have software and tools to help you support and serve the customer

  1. You track user behavior, and are capable of understanding product usage

  1. You depend on survey-based systems to understand customers

  1. Customer data is separated by team siloes, and you may lack cross functional collaboration

  1. You feel like you're constantly putting out fires

Responsive CX

  1. You've created a "readiness" layer with macro responses and automated notifications

  1. Alerts are manually defined and set for visibility into critical customer behavior

  1. You have a feedback inbox and manual ontologies for sorting and managing qualitative data

  1. You've started to implement sophisticated ETL processes for customer data

  1. You’ve installed the “fire alarms” and “extinguishers”, but struggle to identify what is most important

Predictive CX

  1. You can detect and predict quantified customer needs across qualitative and quantitative data sources

  1. You have systems capable of automatically detecting anomalies, trends, and emerging themes

  1. You have quantify and measure customer needs across every stage of the customer journey

  1. You have a customer knowledge graph enabling shared understanding across every department

  1. You know exactly where to focus and what to prioritize to drive the business forward

Artifact uses your CX data to identify the signals that make customer satisfaction hum and adoption click

Artifact uses your CX data to identify the signals that make customer satisfaction hum and adoption click

Artifact uses your CX data to identify the signals that make customer satisfaction hum and adoption click

Artifact uses your CX data to identify the signals that make customer satisfaction hum and adoption click

Artifact automatically spots what businesses care about most, helping you prevent problems and anticipate customers’ needs without needing to know what questions to ask or what dashboard to build.

Artifact automatically spots what businesses care about most, helping you prevent problems and anticipate customers’ needs without needing to know what questions to ask or what dashboard to build.

enterprise ready

enterprise ready

enterprise ready

Artifact comes complete with RBAC permissions and SSO features out of the box, and can handle enterprise volume.

Artifact comes complete with RBAC permissions and SSO features out of the box, and can handle enterprise volume.

Artifact comes complete with RBAC permissions and SSO features out of the box, and can handle enterprise volume.

AI-first products

AI-first products

AI-first products

We are experts in natural language understanding— we use and develop cutting-edge artificial intelligence.

We are experts in natural language understanding— we use and develop cutting-edge artificial intelligence.

We are experts in natural language understanding— we use and develop cutting-edge artificial intelligence.

fast implementation

fast implementation

fast implementation

We can get you up and running within days instead of the industry standard of several months.

We can get you up and running within days instead of the industry standard of several months.

We can get you up and running within days instead of the industry standard of several months.

Use Artifact to spot what's important as it happens

Use Artifact to spot what's important as it happens

Artifact’s AI will spot critical events in your data

Understand what’s important and when it became important, right now

Topic
Topic

“My order never shipped”

“My order never shipped”

mentions spiked by 350% for 2 days before returning to normal levels.
mentions spiked by 350% for 2 days before returning to normal levels.

Move beyond survey-based methods

Move beyond survey-based methods

Centralize every conversational touchpoint you have with your customers

Analyze 100% of your customer interactions instead of only 7% of your respondent list

Ditch tags and taxonomies forever

Ditch tags and taxonomies forever

Artifact’s AI automatically detects actionable topics without any human tagging or input

Artifact will model and measure every interaction, so you don’t need to manage disposition codes

CUSTOMER:
Well, first of all, I can't seem to find the section on dieting. Am I just not looking in the right place?

TOPIC CATEGORY: PRODUCT ISSUE


TOPIC: I CANT FIND THE DIET SECTION

AGENT:
The dieting section is under the "nutrition" tab on the dashboard.

AGENT RESOLUTION

CUSTOMER:
Okay, got it. Thanks. Second issue - and this is a big one - is that the calorie counts for some of the foods are way off. For example, it says a banana has over 200 calories when I know it doesn't have nearly that much. This happens with a lot of different foods. And it's kind of frustrating because I'm trying to be very precise about my calorie intake. So unless these counts are going to be more accurate, I might have to switch to another app.

TOPIC CATEGORY: PRODUCT ISSUE


TOPIC CATEGORY: NEGATIVE FEEDBACK

TOPIC: CALORIE COUNTS AREN’T ACCURATE

CUSTOMER:
Well, first of all, I can't seem to find the section on dieting. Am I just not looking in the right place?

TOPIC CATEGORY: PRODUCT ISSUE


TOPIC: I CANT FIND THE DIET SECTION

AGENT:
The dieting section is under the "nutrition" tab on the dashboard.

AGENT RESOLUTION

CUSTOMER:
Okay, got it. Thanks. Second issue - and this is a big one - is that the calorie counts for some of the foods are way off. For example, it says a banana has over 200 calories when I know it doesn't have nearly that much. This happens with a lot of different foods. And it's kind of frustrating because I'm trying to be very precise about my calorie intake. So unless these counts are going to be more accurate, I might have to switch to another app.

TOPIC CATEGORY: PRODUCT ISSUE


TOPIC CATEGORY: NEGATIVE FEEDBACK

TOPIC: CALORIE COUNTS AREN’T ACCURATE

Navigate and explore your data

Navigate and explore your data

Zoom into specific phrases, and zoom out to broad themes to understand exactly what’s happening

Measure the frequency and prevalence of a topic— rather than just relying on disposition code volume

Tap the bubbles to explore

Align business metrics with the voice of the customer

Align business metrics with the voice of the customer

Artifact links every interaction to a specific customer to understand their journey better

You’re able to slice and dice every insight by metrics and fields that align to your initiatives

What are customers saying about our brand new line of athletic shorts produced by our new manufacturing partner?
What are customers saying about our brand new line of athletic shorts produced by our new manufacturing partner?
PRODUCT SKU: XYZ12345
AOV: >$50
STATE: UT, CO, NV
CAMPAIGN ID: FALL2023
SKU SOURCE ID: ACME INC.
562 CUSTOMERS

Trusted by world class brands

Trusted by world class brands

Trusted by world class brands

Trusted by world class brands

Before Artifact, our sensitivity to issues spiking in support was dull. In some scenarios, we would go days and even full weeks before we would pick up on a signal that something was widely affecting our users. 





Alex Hackney - SR. product manager

Alex HackneY
SR. product manager

Blake McClary

Director Product, Jobber

I've been using Artifact for a few months now and I can attest to how awesome it is. Feels like using a magic 8 ball that actually works!

Mariah Hay

CXO

This product solves a problem that plagues most companies- connecting all of the inputs from the customer. Very smart!

Ken Frei

Director Product, Pura

I've had the chance to see and use some of the early versions of this product, and I couldn't be more excited. Nate, Trey, and team know what they're doing and have created a powerful product that is a must have for product teams.

Tyler Jessop

Product Manager, Juniper

You’ve backed a winner for sure! They have got several unique angles they use in approaching understanding the customer voice that really make the insights actionable instantly. The wholistic vision Nate and team have built into the foundation of Artifact really shines thru when you start looking under the hood! Stoked for what is to come!

Gilbert Lee

Cofounder, Torus

I really wish I had Artifact when I was at Pluralsight. We had to cobble up over a dozen solutions and even more people to understand what our customers are saying. It took way too long and frustrating. So excited to see Artifact launch their products! Congrats team!!!

Heather Mulcahy

CX Manager, Chatbooks

What I love most about Artifact is having a high-level view of what our customers are saying/requesting using the Explore feature tied to many different categories and data sources.


Then being able to double-click for a more granular view on any sub-topic for further research so we can be sure we are understanding the customer's needs. From there, we can seamlessly deliver to the different product teams here at Chatbooks for potential improvements/fixes to our app and product.

Dustin Locke

Director Design, Jobber

If this works like you say it does, take my money. Such a huge problem.

Jason Garcia

CEO Holdings

So many companies say they are customer-focused but don’t have the organization on customer data to see the insights—very cool product.

Ben Gaines

Director Product, Adobe

Invaluable tool for orgs where a bunch of product managers and product teams are out doing their own research and looking for a good way to democratize insights so everyone can learn and build in the same direction. Congrats @nlsanders and everyone at @artifacthq!

Nate Barrett

VP Product

Every product team should be using Artifact! Let's gooo!!

GET A CLOSER LOOK TODAY

Reach out to us and let's discuss how Artifact can help you predict customer needs

With Artifact as your AI copilot, you'll never be left wondering if you're building the right thing at the right time ever again.

GET A CLOSER LOOK TODAY

Reach out to us and let's discuss how Artifact can help you predict customer needs

With Artifact as your AI copilot, you'll never be left wondering if you're building the right thing at the right time ever again.

GET A CLOSER LOOK TODAY

Reach out to us and let's discuss how Artifact can help you predict customer needs

With Artifact as your AI copilot, you'll never be left wondering if you're building the right thing at the right time ever again.

GET A CLOSER LOOK TODAY

Reach out to us and let's discuss how Artifact can help you predict customer needs

With Artifact as your AI copilot, you'll never be left wondering if you're building the right thing at the right time ever again.