Artifact helps you to engage and build with your community advocates


Community conversations are largely unheard

Communities have become critical to digital companies. Communities are where brand advocates and valuable customers are created. Communities are the foundation of the modern digital economy.

Unfortunately, most businesses don't have the skills or resources to intentionally build, iterate, and innovate with their communities. There is little understanding of how to effectively build and lead communities.

Healthy communities grow because of authentic relationships between members, content relevance and quality, social proof, and autonomy to shape the community experience. You need to know how you can manage and direct these communities and maintain authentic relationships. It's not enough to reply to posts and spur engagement.
You need to listen and understand your community better.

An image depicting how user communities are commonly disconnected from internal company processes

Artifact clarifies signal across community channels

Artifact helps companies listen to their communities by picking out the signal in the noise. Artifact centralizes every conversation across every community channel, and instantly synthesizes it for you. You'll understand exactly what's being said across your community channels.

With an integrated view of the past, present, and future of your community, you'll be able to deliver better customer service, take better advantage of sales channels, and build brands worth rallying behind. 

Change the way you engage with your community by making them part of your product development. Let them tell you about their pain points, and instantly turn their feedback into actionable product features.

An image depicting how noisy user communities can be, and how Artifact helps teams find a signal in all the noisy chatter.

Artifact is the most sophisticated platform for understanding your qualitative data

Artifact is powered by very advanced artificial intelligence, however every feature is simple, intuitive, and human-friendly.

↳ Automatic topic detection

Artifact automatically detects, clusters, and labels interactions around similar topics. No human training or implementation is necessary. Our cutting-edge AI does all the hard work.

↳ Smart summarization

Our AI systems automatically generate representative summaries of every customer conversation.

↳ Natural language filtering

Narrow down what you’re looking for when you’re asking a question by using natural language instead of heavy filter facets and tools. We’ll interpret your intent and give you accurate results.

↳ User data mapping

Our software automatically attaches and assigns every customer conversation to the correct user and account across multiple data sources.

↳ 40+ native data connectors

Artifact has native connections into dozens of qualitative and quantitative data sources.

↳ Trend & anomaly detection

Artifact will automatically spot critical changes like trends and anomalies.

↳ Customer segmentation

Filter by dozens of different metadata fields from your data sources to create your own customer segment based on your project needs.

↳ Contextual topic categories

Artifact thematically classifies topics within categories like issues, feature requests, etc.


Frequently Asked Questions

What’s different or special about your technology?
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Artifact utilizes an ensemble of unsupervised and supervised machine learning techniques. This means there is no special training needed, no heavy implementation process for each new data set, and no human intervention necessary. While other machine learning software might help identify topics, they require human intervention to understand them. Artifact not only identifies insights but analyzes and interprets them as well.

What data sources does Artifact integrate with?
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Artifact has dozens of different qualitative connectors for you to leverage. You can see our connector catalog.

Is there any manual tagging or theming I need to do?
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No, there's no manual tagging, coding, or theme generation that you'll need to do inside of Artifact. Our technology does the heavy lifting of understanding and thematically clustering similar customer interactions.

How can I trust that Artifact's insights are accurate?
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Artifact has a talented team of experienced software and machine learning experts. We've been hard at work for quite a while to create a product that generates insights you'll not only be able to quickly act on, but feel confident doing so.

Additionally, the supporting evidence of every insight is readily available for explainability and quick understanding.

How can I trust that Artifact will work with our data?
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Artifact leverages advanced unsupervised machine learning techniques that allow us to create insights for any customer in a variety different segments and industries.

How often will I receive insights?
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Daily. Insights will be available by 9 a.m. local time.

How is this different than behavioral analytics tools?
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Behavioral analytics products like Pendo and Amplitude track and and measure what your customers do inside your product. Artifact helps you understand what your customers are saying and how you can better cater to their needs.

How long does it take to implement Artifact?
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Integration of customer data can take up to one day. Once integrated, you will start receiving insights from Artifact immediately, with some features taking 1-2 weeks to fully implement.

Transform the way you think about qualitative data

Artifact can help you understand your customer voice faster and more accurately than ever before.

Get a demo