How does
Artifact work?
Artifact automatically synthesizes vast amounts of data from everywhere your customers are talking and translates it into information you can act on. Unlike other analytics platforms, Artifact extracts nuance from data, like a person can, so it’s easy for your teams to make more accurate decisions. It’s how forever-customers are made.
Connect 30+ data sources — CRM, help desk, subscription management, and more.
See every customer interaction, from everywhere, in one place.
Disparate data is united and translated into action-ready information.
Real-time trends and anomalies are reported as they happen.
Segment and filter data however you need. Prioritize accurately. Innovate faster.
Know what’s happening everywhere
Stream reads every customer interaction and surfaces what matters — all in one place. Cut through data overload and move quickly and confidently.
Get ahead of what’s ahead
Inspect continuously monitors topics and themes for changes, delivering clear insights that don’t just help you fix problems, but see them before they start.
Build and retain customer loyalty
Explore helps you examine your data through nearly any lens or segment. Understand what customers are saying. Track datasets over time. Connect with the people who matter to you, in a way that matters to them.
Frequently Asked Questions
Artifact utilizes an ensemble of unsupervised and supervised machine learning techniques— alongside the industry leading language model technology, GPT3. This means there is no special training needed for your data, no heavy implementation process for each new data set, and no human intervention necessary. While other natural language understanding products might help identify topics, they require human intervention to understand them. Artifact not only identifies insights but analyzes and interprets them as well.
Artifact has dozens of different qualitative connectors for you to leverage across every major touchpoint in the customer lifecycle.
No, there's no manual tagging, coding, or theme generation that you'll need to do inside of Artifact. Our technology does the heavy lifting of understanding and thematically clustering similar customer interactions.
Artifact has a talented team of experienced software and machine learning experts. We've been hard at work for quite a while to create a product that generates insights you'll not only be able to quickly act on, but feel confident doing so. Additionally, the supporting evidence of every insight is readily available for explainability and quick verification.
Integration of customer data can take up to one day. Once integrated, you will start receiving insights from Artifact immediately with some features taking 1-2 weeks to fully implement.
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