features
Artifact removes the need to manually define alerts and events by using artificial intelligence to identify big and important moments in your data. You'll spot problems and opportunities faster than you've ever been able to in the past.
Emerging themes
Spot what’s being said— even if it’s new
Automatic event detection
No thresholds, no alert building, AI will spot what’s important
Trend
AUG 9 – Today
Topic
“My order never shipped”
mentions have trended up by 20% over the last 6 days.
Avg. interactions per day
20%
(1,200
4,920)
Trend
AUG 9 – Today
Topic
“My order never shipped”
mentions have trended up by 20% over the last 6 days.
Avg. interactions per day
20%
(1,200
4,920)
Trend
AUG 9 – Today
Topic
“My order never shipped”
mentions have trended up by 20% over the last 6 days.
Avg. interactions per day
20%
(1,200
4,920)
Artifact's ad hoc data analysis feature, Explore, helps you align customer experience data to the metrics and initiatives that matter most to your team. Zoom into every single topic to see verbose and actionable phrases. Zoom out to see broad themes.
Artifact's self-service templated reports feature enables businesses to swiftly generate and personalize reports. With the ability to create reports in a self-service manner, businesses can access crucial information in record time without depending on analysts.
Artifact's Answers feature provides a fast, synthesized single answer, created by AI. All of the most relevant data sources that informed the answers are available, allowing users to ensure and determine the reliability of every cited piece of evidence.
Artifact summarizes, and breaks down every single customer interaction, every single day. You'll be able to monitor different aspects of the customer experience closely after a feature release, leading up to a QBR, or after known issues have occurred.
