Unifying data and people

Artifact exists to help enterprises anticipate people’s needs, act decisively, and strive for a more empathetic future.
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How does
Artifact work?

Artifact automatically synthesizes vast amounts of data from everywhere your customers are talking and translates it into information you can act on. Unlike other analytics platforms, Artifact extracts nuance from data, like a person can, so it’s easy for your teams to make more accurate decisions. It’s how forever-customers are made.

Know what’s happening everywhere

Stream reads every customer interaction and surfaces what matters — all in one place. Cut through data overload and move quickly and confidently.

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Get ahead of what’s ahead

Inspect continuously monitors topics and themes for changes, delivering clear insights that don’t just help you fix problems, but see them before they start.

Build and retain customer loyalty

Explore helps you examine your data through nearly any lens or segment. Understand what customers are saying. Track datasets over time. Connect with the people who matter to you, in a way that matters to them.

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Frequently Asked Questions

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What’s different or special about your technology?

Artifact utilizes an ensemble of unsupervised and supervised machine learning techniques— alongside the industry leading language model technology, GPT3. This means there is no special training needed for your data, no heavy implementation process for each new data set, and no human intervention necessary. While other natural language understanding products might help identify topics, they require human intervention to understand them. Artifact not only identifies insights but analyzes and interprets them as well.

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What data sources does Artifact integrate with?

Artifact has dozens of different qualitative connectors for you to leverage across every major touchpoint in the customer lifecycle.

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Is there any manual tagging or theming I need to do?

No, there's no manual tagging, coding, or theme generation that you'll need to do inside of Artifact. Our technology does the heavy lifting of understanding and thematically clustering similar customer interactions.

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How can I trust that Artifact's insights are accurate?

Artifact has a talented team of experienced software and machine learning experts. We've been hard at work for quite a while to create a product that generates insights you'll not only be able to quickly act on, but feel confident doing so. Additionally, the supporting evidence of every insight is readily available for explainability and quick verification.

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How long does it take to implement Artifact?

Integration of customer data can take up to one day. Once integrated, you will start receiving insights from Artifact immediately with some features taking 1-2 weeks to fully implement.

See Artifact in action

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