With every customer conversation, across the entire customer journey, instantly synthesized, and at your fingertips— Artifact is enabling digital product teams to identify the right priorities, faster than ever before.
With every team working off the same synthesized data, there will be far less debate about what needs to be escalated. Critical issues will be quickly identified and fixed with the entire organization speaking with one voice, instead of contending against anecdote.
Equipped with a better understanding of the customer experience, GTM teams can deliver personalized messaging. Artifact is the first technology platform that unites all your qualitative data in one place, giving GTM teams the information they need to have more successful customer interactions.
Change the way you engage with your community by making them part of your product development. Let them tell you about their pain points, and instantly turn their feedback into actionable product features.
When you use Artifact, you get an easy-to-understand view of your customers’ needs by automatically summarizing every conversation into a single, sharable document.
If you're short on time, you won't need to comb through every summary. Simply do a quick, high-level daily review of what happened in each of your qualitative channels. Sent straight to your inbox, you can quickly catch up and get back to what's important: building great products.
With Artifact, you can send summaries of every customer conversation straight to your team's Slack channel. This will enable your team to stay up to date on what's being said, who's saying it, and where the conversation is headed.
State-of-the-art AI-powered answers are only a question away. Ask Artifact questions in plain English - get responses in plain English.
Artifact makes it easy to keep everyone up to speed. Invite collaborators, ask questions, and share key findings with your entire team.
Want to see what your customers are saying? Artifact's technology goes beyond trend recognition. View which customer comments and verbatims make up the intelligent answers given to you.
Don't worry about setting up filtering through facets and complex logic. Just ask a question to narrow down date periods and data sources, and Artifact will interpret what you've asked and return accurate results to you in seconds.
Leave the human analysis behind. Each day, Artifact will greet you with new insights to help get the ball rolling.
Artifact's unique ability to recognize specific trends and anomalies in customer conversations places the most critical information at your fingertips.
Artifact automatically detects, clusters, and labels interactions around similar topics. No human training or implementation is necessary. Our cutting-edge AI does all the hard work.
Our AI systems automatically generate representative summaries of every customer conversation.
Narrow down what you’re looking for when you’re asking a question by using natural language instead of heavy filter facets and tools. We’ll interpret your intent and give you accurate results.
Our software automatically attaches and assigns every customer conversation to the correct user and account across multiple data sources.
Artifact has native connections into dozens of qualitative and quantitative data sources.
Artifact will automatically spot critical changes like trends and anomalies.
Filter by dozens of different metadata fields from your data sources to create your own customer segment based on your project needs.
Artifact thematically classifies topics within categories like issues, feature requests, etc.
Artifact utilizes an ensemble of unsupervised and supervised machine learning techniques. This means there is no special training needed, no heavy implementation process for each new data set, and no human intervention necessary. While other machine learning software might help identify topics, they require human intervention to understand them. Artifact not only identifies insights but analyzes and interprets them as well.
Artifact has dozens of different qualitative connectors for you to leverage. You can see our connector catalog.
No, there's no manual tagging, coding, or theme generation that you'll need to do inside of Artifact. Our technology does the heavy lifting of understanding and thematically clustering similar customer interactions.
Artifact has a talented team of experienced software and machine learning experts. We've been hard at work for quite a while to create a product that generates insights you'll not only be able to quickly act on, but feel confident doing so.
Additionally, the supporting evidence of every insight is readily available for explainability and quick understanding.
Artifact leverages advanced unsupervised machine learning techniques that allow us to create insights for any customer in a variety different segments and industries.
Daily. Insights will be available by 9 a.m. local time.
Behavioral analytics products like Pendo and Amplitude track and and measure what your customers do inside your product. Artifact helps you understand what your customers are saying and how you can better cater to their needs.
Integration of customer data can take up to one day. Once integrated, you will start receiving insights from Artifact immediately, with some features taking 1-2 weeks to fully implement.
