Artifact unifies your customer conversations and interactions across every touchpoint and channel in the customer journey.
Bring all your qualitative data together.
Map everything back to users and accounts.
Remove irrelevant noise and sensitivite data.
Artifact utilizes an ensemble of unsupervised and supervised machine learning techniques. This means there is no special training needed, no heavy implementation process for each new data set, and no human intervention necessary. While other machine learning software might help identify topics, they require human intervention to understand them. Artifact not only identifies insights but analyzes and interprets them as well.
Artifact has dozens of different qualitative connectors for you to leverage. You can see our connector catalog.
No, there's no manual tagging, coding, or theme generation that you'll need to do inside of Artifact. Our technology does the heavy lifting of understanding and thematically clustering similar customer interactions.
Artifact has a talented team of experienced software and machine learning experts. We've been hard at work for quite a while to create a product that generates insights you'll not only be able to quickly act on, but feel confident doing so.
Additionally, the supporting evidence of every insight is readily available for explainability and quick understanding.
Artifact leverages advanced unsupervised machine learning techniques that allow us to create insights for any customer in a variety different segments and industries.
Daily. Insights will be available by 9 a.m. local time.
Behavioral analytics products like Pendo and Amplitude track and and measure what your customers do inside your product. Artifact helps you understand what your customers are saying and how you can better cater to their needs.
Integration of customer data can take up to one day. Once integrated, you will start receiving insights from Artifact immediately, with some features taking 1-2 weeks to fully implement.
Artifact automatically detects, clusters, and labels interactions around similar topics. No human training or implementation is necessary. Our cutting-edge AI does all the hard work.
Our AI systems automatically generate representative summaries of every customer conversation.
Narrow down what you’re looking for when you’re asking a question by using natural language instead of heavy filter facets and tools. We’ll interpret your intent and give you accurate results.
Our software automatically attaches and assigns every customer conversation to the correct user and account across multiple data sources.
Artifact has native connections into dozens of qualitative and quantitative data sources.
Artifact will automatically spot critical changes like trends and anomalies.
Filter by dozens of different metadata fields from your data sources to create your own customer segment based on your project needs.
Artifact thematically classifies topics within categories like issues, feature requests, etc.
