Bring all the pieces together in one place.

Artifact has connectors into every major touchpoint to help you understand what your customers need and want.

Get started for free
An abstract depiction of different pieces coming together.
__360° View

360° view of your customers

Artifact unifies your customer conversations and interactions across every touchpoint and channel in the customer journey.

A depiction of data being unified in Artifact

Bring all your qualitative data together.

A depiction of different fields being merged in Artifact

Map everything back to users and accounts.

A depiction of data that isn't relevant being removed before it's analyzed by Artifact

Remove irrelevant noise and sensitivite data.

__CONNECTOR CATALOG

Our connector catalog

Adobe Engage
Airtable
App Store
Freskdesk
Front
Gong
Play Store
Google Sheets
Helpscout
Hubspot
Intercom
Jira
Kustomer
Pendo
Mailchimp
Qualtrics
Salesforce
Salesforce Desk
Segment
SurveyMonkey
Wootric
Uservoice
Zendesk
Zuora
Don’t see what you need? 

Tell us what you’re looking for!

We’re constantly working on new data sources, we might be working on what you need right now!

Get started for free
__FAQs

Frequently Asked Questions

Do you offer a free trial?
Plus icon

Yes we do! We offer a 2 week free trial. You'll be able to integrate your data sources, and see for yourself what Artifact can do for your business.

What’s different or special about your technology?
Plus icon

Artifact utilizes an ensemble of unsupervised and supervised machine learning techniques. This means there is no special training needed, no heavy implementation process for each new data set, and no human intervention necessary. While other machine learning software might help identify topics, they require human intervention to understand them. Artifact not only identifies insights but analyzes and interprets them as well.

What data sources does Artifact integrate with?
Plus icon

Artifact has dozens of different qualitative connectors for you to leverage. You can see our connector catalog.

Is there any manual tagging or theming I need to do?
Plus icon

No, there's no manual tagging, coding, or theme generation that you'll need to do inside of Artifact. Our technology does the heavy lifting of understanding and thematically clustering similar customer interactions.

How can I trust that Artifact's insights are accurate?
Plus icon

Artifact has a talented team of experienced software and machine learning experts. We've been hard at work for quite a while to create a product that generates insights you'll not only be able to quickly act on, but feel confident doing so.

Additionally, the supporting evidence of every insight is readily available for explainability and quick understanding.

How can I trust that Artifact will work with our data?
Plus icon

Artifact leverages advanced unsupervised machine learning techniques that allow us to create insights for any customer in a variety different segments and industries.

How often will I receive insights?
Plus icon

Daily. Insights will be available by 9 a.m. local time.

How is this different than behavioral analytics tools?
Plus icon

Behavioral analytics products like Pendo and Amplitude track and and measure what your customers do inside your product. Artifact helps you understand what your customers are saying and how you can better cater to their needs.

How long does it take to implement Artifact?
Plus icon

Integration of customer data can take up to one day. Once integrated, you will start receiving insights from Artifact immediately, with some features taking 1-2 weeks to fully implement.

__CAPABILITIES

Artifact is the most sophisticated platform for understanding your qualitative data

Artifact is powered by very advanced artificial intelligence, however every feature is simple, intuitive, and human-friendly.

↳ Automatic topic detection

Artifact automatically detects, clusters, and labels interactions around similar topics. No human training or implementation is necessary. Our cutting-edge AI does all the hard work.

↳ Smart summarization

Our AI systems automatically generate representative summaries of every customer conversation.

↳ Natural language filtering

Narrow down what you’re looking for when you’re asking a question by using natural language instead of heavy filter facets and tools. We’ll interpret your intent and give you accurate results.

↳ User data mapping

Our software automatically attaches and assigns every customer conversation to the correct user and account across multiple data sources.

↳ 40+ native data connectors

Artifact has native connections into dozens of qualitative and quantitative data sources.

↳ Trend & anomaly detection

Artifact will automatically spot critical changes like trends and anomalies.

↳ Customer segmentation

Filter by dozens of different metadata fields from your data sources to create your own customer segment based on your project needs.

↳ Contextual topic categories

Artifact thematically classifies topics within categories like issues, feature requests, etc.

__SHOULD WE CHAT? Y/n
Transform the way you think about qualitative data

Artifact can help you understand your customer voice faster and more accurately than ever before.

Get started for free