Gladly is a customer service platform that centralizes customer communication from various channels and provides agents with a unified view of the customer's history and context.



is great

Most customer service software systems today are built around tickets, not people. Gladly changes that by providing a true customer-centric platform. With Gladly, you can see a complete customer profile that includes every interaction the customer has had with your company. This means that agents no longer have to navigate across multiple channels and systems to understand a customer's history, allowing them to provide a better experience that's truly personalized.

How Artifact can make


even better

  • Identify themes in customer interactions with Artifact’s AI, and then use Gladly to respond to customers in a personalized way.

  • Use Artifact’s conversational analytics to automatically detect topics and patterns in customer conversations, and then use that data to enhance Gladly's routing and tagging capabilities.

  • By analyzing every interaction, not just surveys, with Artifact, Gladly can provide a more complete picture of a customer's experience with your brand, allowing you to offer more targeted and personalized support.

  • Use Artifact to navigate and zoom into specific actionable phrases and themes within customer conversations, and learn how to respond to customers in a way that resonates with them.

  • Analyze customer interactions with specific metrics and fields that align with your initiatives with Artifact, and then use Gladly to provide targeted and proactive support that helps drive business outcomes.

Would you like a demo of your data inside of Artifact?

Get in touch with us, and we’ll help you analyze your data inside of Artifact in as fast as 24 hours!