Freshdesk is a customer support and helpdesk software that enables businesses to manage and track customer inquiries and issues across multiple channels.



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Freshdesk is a cloud-based customer service software that enables businesses to support their customers through various channels, including email, phone, social media, and chat. The software provides tools to manage and automate ticketing, collaboration, and customer self-service, making it easy for businesses to provide exceptional customer service.

How Artifact can make


even better

  • Track trends in customer support inquiries: Artifact can help businesses identify trends in customer support inquiries by automatically detecting critical events in the data. By analyzing all customer interactions across multiple channels, businesses can spot patterns in customer queries and take proactive measures to improve their support processes.

  • Analyze the effectiveness of customer support: By centralizing all conversational touchpoints with customers, Artifact can help businesses understand what their customers are saying about their support experience. This can provide insights into how well their support agents are handling queries and identify areas for improvement.

  • Automate topic detection in customer support inquiries: With Artifact's AI-generated insights, businesses can automatically detect actionable topics without requiring manual tagging or input. This can help businesses to categorize and prioritize customer inquiries more efficiently, saving time and resources.

  • Analyze customer feedback beyond ticket ratings: Freshdesk provides built-in ticket rating functionality that allows customers to rate their support experience. However, by analyzing 100% of customer interactions across all channels, Artifact can provide a deeper understanding of the voice of the customer, beyond just survey-based methods.

  • Align customer support with business outcomes: Artifact can help businesses link every customer interaction to a specific customer to understand their journey better. By slicing and dicing insights by metrics and fields that align with business initiatives, businesses can align customer support with business outcomes, making it easier to track progress towards their goals.

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Get in touch with us, and we’ll help you analyze your data inside of Artifact in as fast as 24 hours!