Real-time event detection: With Artifact's AI-powered real-time insights, Delighted users can receive alerts when critical events occur in their feedback data, allowing them to take immediate action and address any issues that arise.

Deep customer feedback analysis: By centralizing all conversational touchpoints with customers, Delighted users can analyze 100% of their customer interactions instead of only relying on the limited feedback provided by surveys. This comprehensive analysis can help businesses gain a deeper understanding of the voice of the customer and make data-driven decisions to improve their customer experience.

Automated topic detection: Delighted users can leverage Artifact's AI-generated CX insights to automatically detect actionable topics without any manual tagging or input. This can save time and resources while still providing accurate and relevant feedback.

Advanced data navigation: With Artifact's data navigation features, Delighted users can zoom into specific phrases or zoom out to broad themes to better understand customer feedback. Additionally, measuring the frequency and prevalence of a topic, rather than just relying on disposition code volume, can help businesses prioritize and address customer issues more effectively.

Aligned CX metrics: By linking every interaction to a specific customer, Delighted users can gain a better understanding of their customer's journey and align their CX metrics and initiatives with the voice of the customer. This can help businesses make data-driven decisions and improve their overall customer experience.