Helpshift is a customer service platform that provides in-app support and chatbots to help businesses resolve customer issues and inquiries through mobile and web-based applications.
Helpshift is a customer service platform designed for mobile-first businesses that allows for seamless communication between customers and agents. Unlike traditional customer service solutions, Helpshift’s in-app messaging ensures that customers can get support on-the-go without having to leave the app. Additionally, Helpshift’s chatbots and AI-powered automation help reduce wait times and increase efficiency for customer service teams.
How Artifact can make
Understand the drivers behind high-volume conversations in Helpshift by analyzing customer interactions with Artifact's real-time insights.
Identify topics that occur frequently in Helpshift by channel to help direct self-service content creation and enable customers to solve their own issues quickly and efficiently.
Analyze the sentiment of customer interactions in Helpshift to identify patterns and address negative sentiment trends.
Use AI-generated insights to analyze Helpshift data instead of manual human tags and codes to gain a deeper understanding of the voice of the customer.
Align Helpshift metrics and initiatives with the voice of the customer by linking every interaction to a specific customer with Artifact.
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