Salesforce
Salesforce is a cloud-based customer relationship management (CRM) platform that provides businesses with tools for sales, marketing, customer service, and analytics.
Why
Salesforce
is great
Salesforce is a comprehensive customer relationship management (CRM) platform that allows businesses to manage customer interactions across various touchpoints. It is widely recognized as a powerful tool for sales and marketing teams to manage their leads, opportunities, and customer communications in one central location.
How Artifact can make
Salesforce
even better
Gain deeper insights into customer interactions and sentiments by analyzing all interactions, beyond the limited subset of survey responses and manual human tags and codes available within Salesforce.
Use Artifact's real-time insights to identify critical events in your data, beyond what is currently available through Salesforce reporting.
Navigate your data more efficiently and get a more granular understanding of customer interactions by zooming into specific phrases and broad themes, rather than just relying on disposition code volume.
Align customer insights with business metrics and initiatives by linking every interaction to a specific customer journey and measuring every insight by metrics and fields that align with your goals.
Use AI-generated CX insights to automatically detect actionable topics and help improve workflows for customer-facing teams in Salesforce.
Would you like a demo of your data inside of Artifact?
Get in touch with us, and we’ll help you analyze your data inside of Artifact in as fast as 24 hours!