Salesforce is a cloud-based customer relationship management (CRM) platform that provides businesses with tools for sales, marketing, customer service, and analytics.



is great

Salesforce is a comprehensive customer relationship management (CRM) platform that allows businesses to manage customer interactions across various touchpoints. It is widely recognized as a powerful tool for sales and marketing teams to manage their leads, opportunities, and customer communications in one central location.

How Artifact can make


even better

  • Gain deeper insights into customer interactions and sentiments by analyzing all interactions, beyond the limited subset of survey responses and manual human tags and codes available within Salesforce.

  • Use Artifact's real-time insights to identify critical events in your data, beyond what is currently available through Salesforce reporting.

  • Navigate your data more efficiently and get a more granular understanding of customer interactions by zooming into specific phrases and broad themes, rather than just relying on disposition code volume.

  • Align customer insights with business metrics and initiatives by linking every interaction to a specific customer journey and measuring every insight by metrics and fields that align with your goals.

  • Use AI-generated CX insights to automatically detect actionable topics and help improve workflows for customer-facing teams in Salesforce.

Would you like a demo of your data inside of Artifact?

Get in touch with us, and we’ll help you analyze your data inside of Artifact in as fast as 24 hours!