Qualtrics is an experience management platform that enables businesses to collect, analyze, and act on customer and employee feedback across various touchpoints and channels.
Qualtrics is a cloud-based experience management platform that helps organizations to capture and analyze feedback from customers, employees, and other stakeholders in real-time. Qualtrics offers a range of survey design and distribution tools, as well as powerful analytics and reporting features, which make it easy for businesses to understand and improve the experiences of their customers and employees.
How Artifact can make
Analyze open-text responses for themes and trends that may not have been captured through structured survey questions.
Gain a deeper understanding of the customer journey by centralizing and analyzing all conversational touchpoints, including support tickets, chat transcripts, and call recordings, alongside survey data.
Use Artifact's AI-generated insight to identify the key drivers of customer satisfaction, such as specific product features or service attributes.
Navigate your data more easily and identify correlations between different customer feedback metrics by using Artifact's visualization tools and intuitive user interface.
Align your customer experience initiatives with key business metrics by linking every interaction to a specific customer, and analyzing feedback based on specific segments or profiles.
By using Artifact alongside Qualtrics, businesses can gain a more comprehensive understanding of their customers' experiences, and identify key areas for improvement based on insights generated from a wider range of conversational touchpoints.
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