You are the front-line representation of your company to your customers. You work hard to build and maintain strong relationships with customers, provide proactive support, and fix any issues that come up in a timely manner. You have lived too many lives in a reactive state and are ready to transform your team into a proactive powerhouse—more smiles on customer faces.

However, this can be a challenging and time-consuming process, especially when dealing with a large customer base. This is where Artifact comes in. Artifact helps customer success teams achieve their goals by:

• Faster identification of issues: Artifact's AI spots critical events in customer data in real-time, enabling you to quickly identify issues affecting customers and address them proactively—before having to enter firefighting mode.
  
  

• Say goodbye to tagging forever: Artifact’s AI automatically pulls out every important piece of customer interactions and categorizes each one. You no longer have to limit a conversation to one unspecific tag, you will automatically have each issue a customer brings up trackable and searchable over time.
  
  

• Deeper understanding of the voice of the customer: Artifact centralizes every customer interaction and analyzes 100% of customer interactions to help you better understand your customers and their needs. This allows you to provide more personalized and effective support to each customer.
  
  

• Prioritizing customer needs: Artifact's predictive decision engine identifies ways to improve customer satisfaction and retention, allowing you to prioritize support and resources for customers that will drive customer growth and loyalty.
  
  

• No more manual data pulls and week long report generation: All data flows into Artifact automatically. Actionable insights are automatically detected. Templated reports to generate for your leadership team.
  
  

• Optimizing outcomes: Artifact's AI detects complex patterns and correlations, providing actionable recommendations to optimize outcomes and helping you identify opportunities to better support your customers.