Gorgias is a customer service platform that helps businesses manage customer inquiries and support tickets from various channels using automation, templates, and integrations.
Gorgias is a helpdesk platform that empowers eCommerce teams to provide personalized customer service at scale. With Gorgias, businesses can centralize customer communication channels into one streamlined inbox, and automate common tasks to boost efficiency. Additionally, Gorgias provides a comprehensive view of customer data, allowing businesses to create tailored experiences for each customer.
How Artifact can make
Identify trends in customer conversations with Artifact's real-time insights. Gorgias can then create automations and workflows based on these trends to improve the customer experience.
Analyze 100% of customer interactions with Artifact to gain a deeper understanding of the voice of the customer, which can then inform Gorgias' approach to customer service.
Use Artifact's AI-generated CX insights to automatically detect actionable topics and reduce the manual effort needed to manage customer conversations in Gorgias.
Navigate customer data more effectively with Artifact's zoom-in and zoom-out capabilities to better understand what is important and why, allowing Gorgias to provide personalized customer service.
Link customer interactions to specific metrics and fields with Artifact to align CX to business outcomes. Gorgias can then use this data to create targeted campaigns and improve customer retention.
By using Artifact alongside Gorgias, businesses can gain a more comprehensive understanding of their customers and create more effective, personalized experiences. With real-time insights, automated workflows, and AI-generated insights, businesses can streamline their customer service operations and focus on building lasting relationships with their customers.
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