Jira is a project management and issue tracking tool that enables teams to plan, track, and manage their software development projects and workflows.



is great

Jira is a popular issue and project tracking tool that enables teams to manage tasks, workflows, and software development projects in a highly flexible way. Its intuitive interface allows for seamless collaboration, and Jira's customizability allows teams to tailor it to fit their unique workflows.

How Artifact can make


even better

  • Gain deeper insights by leveraging the full context of Jira ticketing data in Artifact, including ticket status, tags, and comments.

  • Track issue resolution times and detect bottlenecks in your support processes by using Artifact's real-time insights.

  • Monitor the tone and sentiment of customer interactions by centralizing Jira ticketing with Artifact, allowing you to detect potential issues before they escalate.

  • Automate the classification of Jira tickets into actionable topics and themes using Artifact's AI-generated CX insights, which saves time and resources.

  • Better understand the customer journey by linking each Jira ticket with a specific customer, allowing for a more holistic view of customer needs and behaviors.

  • Analyze ticket data in context with customer feedback collected outside of Jira, such as through surveys, social media, or customer support chats, to identify areas for improvement in customer experience.

Would you like a demo of your data inside of Artifact?

Get in touch with us, and we’ll help you analyze your data inside of Artifact in as fast as 24 hours!