Talkdesk is a cloud-based contact center platform that provides businesses with tools for managing customer interactions and delivering personalized customer service across multiple channels.
Talkdesk is a cloud-based contact center solution that empowers businesses to provide excellent customer service across channels. It enables businesses to create personalized experiences for their customers through seamless integrations with other business tools, powerful automations, and advanced analytics. With its user-friendly interface, Talkdesk is easy to use, setup, and maintain.
How Artifact can make
Talkdesk's advanced analytics capabilities provide businesses with data on their customer interactions. Artifact can complement Talkdesk's data by automatically detecting critical events in real-time without human input.
Artifact can centralize all customer touchpoints, including non-survey data such as voice conversations and chat transcripts. This enables businesses to analyze 100% of their customer interactions and gain a deeper understanding of their customers beyond survey-based methods.
Talkdesk allows users to tag interactions manually for analysis. Artifact's AI-generated CX insights can supplement— or replace manual tagging by automatically detecting actionable topics, thus eliminating the need for human input.
By combining the capabilities of Talkdesk and Artifact, users can navigate their data to identify specific actionable phrases and zoom out to broad themes to understand what's happening. They can also measure the frequency and prevalence of a topic to understand its importance, and align it with business metrics and initiatives.
Artifact can identify every contact that has requested a particular feature or experienced a particular issue, allowing businesses to message them directly in Talkdesk.
Using Artifact alongside Talkdesk, businesses can gain deeper insights into their customer interactions, automate the analysis of customer conversations, and improve their ability to personalize customer experiences.
Would you like a demo of your data inside of Artifact?
Get in touch with us, and we’ll help you analyze your data inside of Artifact in as fast as 24 hours!