Talkdesk's advanced analytics capabilities provide businesses with data on their customer interactions. Artifact can complement Talkdesk's data by automatically detecting critical events in real-time without human input.

Artifact can centralize all customer touchpoints, including non-survey data such as voice conversations and chat transcripts. This enables businesses to analyze 100% of their customer interactions and gain a deeper understanding of their customers beyond survey-based methods.

Talkdesk allows users to tag interactions manually for analysis. Artifact's AI-generated CX insights can supplement— or replace manual tagging by automatically detecting actionable topics, thus eliminating the need for human input.

By combining the capabilities of Talkdesk and Artifact, users can navigate their data to identify specific actionable phrases and zoom out to broad themes to understand what's happening. They can also measure the frequency and prevalence of a topic to understand its importance, and align it with business metrics and initiatives.

Artifact can identify every contact that has requested a particular feature or experienced a particular issue, allowing businesses to message them directly in Talkdesk.

Using Artifact alongside Talkdesk, businesses can gain deeper insights into their customer interactions, automate the analysis of customer conversations, and improve their ability to personalize customer experiences.