Get insights into the quality of the conversations: By combining Twilio's communication capabilities with Artifact's real-time insights, businesses can monitor and measure the quality of their conversations in real-time. Artifact's AI will automatically spot critical events in your data and help you gain a deeper understanding of the voice of your customer.

Identify trends across channels: By analyzing 100% of your customer interactions, rather than just a sample size, Artifact can help you identify trends and patterns across channels. This can help you to improve your communication strategies and create a more seamless and personalized experience for your customers.

Measure the effectiveness of your communication strategies: By linking every interaction to a specific customer, Artifact can help you align your communication strategies with your business outcomes. You can slice and dice every insight by metrics and fields that align with your initiatives, providing you with actionable data to improve your communication strategies.

Streamline support workflows: By zooming into specific phrases and measuring the frequency and prevalence of a topic, Artifact can help you to identify and resolve issues quickly. By centralizing every conversational touchpoint, you can streamline your support workflows and ensure that your customers receive a seamless experience across every channel.

Optimize customer engagement: By using AI-generated insights, you can automatically detect actionable topics without any human tagging or input. This can help you optimize your customer engagement strategies and provide a more personalized experience for your customers.