UserVoice is a customer feedback and product management platform that provides businesses with tools for collecting, analyzing, and prioritizing customer feedback, and making data-driven product decisions.
UserVoice is a platform that enables businesses to collect and manage customer feedback from multiple channels in one place. It helps teams prioritize feature requests and improve customer experience by providing a platform for customers to share their ideas, report bugs and issues, and vote on the requests of others.
How Artifact can make
Automatically identify topics and trends: Unlike UserVoice, which requires users to manually define topics, Artifact's AI can automatically detect actionable topics from customer interactions. This means that you can identify topics and trends that may have otherwise gone unnoticed, and prioritize feature requests or bug reports based on customer demand.
Analyze all customer interactions: While UserVoice can collect feedback from multiple channels, it doesn't provide in-depth analysis of every customer interaction. By using Artifact, you can analyze 100% of your customer interactions to get a deeper understanding of the voice of your customers.
Navigate your data with ease: With Artifact, you can zoom into specific phrases or broad themes to understand exactly what's happening, and measure the frequency and prevalence of a topic. This can help you gain a deeper understanding of your customers' pain points and expectations, and make data-driven decisions to improve their experience.
Align CX to business outcomes: Artifact links every interaction to a specific customer to understand their journey better. By analyzing customer interactions with Artifact, you can slice and dice every insight by metrics and fields that align to your initiatives, and make sure that your business is delivering on its promises.
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