Vitally is a customer success platform that provides businesses with tools for managing and tracking customer health and performance, and taking actions to improve customer satisfaction and retention.
Why Vitally is special: Vitally is a customer success platform that helps teams achieve better customer outcomes through proactive alerts, customer health scoring, and analytics-driven workflows. With Vitally, teams can proactively identify and address customer issues, track key performance metrics, and optimize their customer success workflows.
How Artifact can make
Provide real-time insights that help customer success teams identify critical issues as they arise. By using Artifact alongside Vitally, teams can easily identify important customer events and understand their importance right away.
Analyze 100% of customer interactions to gain a deeper understanding of the voice of the customer. By centralizing every conversational touchpoint, teams can better understand the customer journey and identify key areas for improvement.
Use AI-generated insights to analyze customer data more efficiently. With Artifact's AI automatically detecting actionable topics without any human tagging or input, teams can streamline their workflows and focus on addressing customer needs more effectively.
Navigate customer data to understand what is important and why. By zooming in on specific phrases and measuring the frequency and prevalence of a topic, teams can better understand customer issues and proactively address them.
Align customer success metrics and initiatives with the voice of the customer. By linking every interaction to a specific customer, teams can gain a better understanding of the customer journey and use metrics and fields that align with their specific initiatives.
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