Long customer lifecycles can mean that opportunities slip through the cracks. Show your customers how deeply you care. Solve problems and act on initiatives faster than ever to increase customer loyalty and improve business health.
See clearly who should be tackling each problem, what they need to do, and when. Artifact’s technology takes care of the analysis and draws intelligent insights. You’ll resolve issues before they tax your teams, and develop great products early and often.
Artifact utilizes an ensemble of unsupervised and supervised machine learning techniques— alongside the industry leading language model technology, GPT3. This means there is no special training needed for your data, no heavy implementation process for each new data set, and no human intervention necessary. While other natural language understanding products might help identify topics, they require human intervention to understand them. Artifact not only identifies insights but analyzes and interprets them as well.
Artifact has dozens of different qualitative connectors for you to leverage across every major touchpoint in the customer lifecycle.
No, there's no manual tagging, coding, or theme generation that you'll need to do inside of Artifact. Our technology does the heavy lifting of understanding and thematically clustering similar customer interactions.
Artifact has a talented team of experienced software and machine learning experts. We've been hard at work for quite a while to create a product that generates insights you'll not only be able to quickly act on, but feel confident doing so. Additionally, the supporting evidence of every insight is readily available for explainability and quick verification.
Integration of customer data can take up to one day. Once integrated, you will start receiving insights from Artifact immediately with some features taking 1-2 weeks to fully implement.
Your customers are talking. They need you to hear them. Artifact spots anomalies and themes based on actual conversations.
Understand precisely what customers need through clear topics and themes, not just keywords, helping you to act decisively and empathetically.
Segment your data however you need it. Accurately prioritize opportunities that align with your goals and values.